Wednesday, May 31, 2023, I finally regained access to my Amazon account after an unexpected and unwarranted lockout that lasted nearly a week, from Thursday, May 25. This wasn’t just a simple inconvenience, though. I have a smart home, and my primary means of interfacing with all the devices and automations is through Amazon Echo devices via Alexa. This incident left me with a house full of unresponsive devices, a silent Alexa, and a lot of questions.
(Update) I’ve shared this with Louis Rossmann. I shared with him the videos and emails and he verified this really did happen. I don’t really want to dox myself if I can help it.
The sequence of events that led to this digital exile began innocuously enough. A package was delivered to my house on Wednesday, May 24, and everything seemed fine. The following day, however, I found that my Echo Show had signed out, and I was unable to interact with my smart home devices. My initial assumption was that someone might have attempted to access my account repeatedly, triggering a lockout. I use a fairly old email address for my Amazon account, and it’s plausible that an old password might have been exposed in a past data breach. However, I currently use strong, auto-generated passwords via Apple and employ two-factor authentication with an authenticator app, so unauthorized access seemed unlikely.
I swiftly checked my other accounts (social media, streaming apps, etc.) to ensure I hadn’t been compromised. All seemed normal, with no flood of notifications from Microsoft Authenticator that would indicate an attempted breach. Puzzled, I followed the advice of the Amazon app and dialed the customer service number it provided. That’s when things began to take a surreal turn.
The representative told me I should have received an email, which I indeed found in my inbox. It was from an executive at Amazon. As I dialed the number provided in the email, I half-wondered if Amazon was experiencing some issues and I was unwittingly falling into a scam.
When I connected with the executive, they asked if I knew why my account had been locked. When I answered I was unsure, their tone turned somewhat accusatory. I was told that the driver who had delivered my package reported receiving racist remarks from my “Ring doorbell” (it’s actually a Eufy, but I’ll let it slide).
